Refund Policy

1. Summary

Each RevivaPix plan is a one-time payment for a fixed access period. Nothing is renewed automatically. You can request a refund within 14 days of purchase if you have used less than 20% of your credits, or if you were charged in error or the service did not work as described. This is in addition to your statutory rights as a consumer, which this policy never reduces.

2. How payment works

• Each plan is a one-time payment for a fixed access period (1, 3 or 12 months, depending on the plan) and a set number of credits. 1 credit = 1 restored photo.
• Nothing is renewed automatically and there is nothing to cancel. We never charge you again unless you choose to buy another plan.
• Payments are processed by Stripe. Prices are shown in USD and taxes are added where required.

3. When you can get a refund

You can request a refund, and we will approve it, if:

• you ask within 14 days of purchase and have used less than 20% of your credits;
• you were charged in error or charged twice (billing errors);
• the service did not work as described and we could not fix it within a reasonable time (service faults);
• a payment was made without your authorisation (unauthorised charges). Please tell us as soon as you notice it.

4. What is not refunded

• Credits already used beyond the 20% threshold above, and restored photos you have already downloaded.
• Plans whose access period has ended.
• Accounts suspended or closed for breaching the Terms.
• Dissatisfaction with how a particular photo looks after restoration, where the service worked as described. Previews are free, and every repair has a slider, so you can check the result before you spend a credit.
• Charges from third parties, such as your bank's fees.

5. Your statutory rights

This policy is in addition to your statutory rights as a consumer and never reduces them. If you are a consumer in the UK or the EU, you have a statutory right to cancel a digital service within 14 days of purchase. If you have already started to use the service in that period, we may deduct a proportionate amount for the credits you have used, and we will refund the rest. The 14 days run from the day you buy the plan.

6. How to request a refund

• Email support@revivapix.com from your account address with the subject “Refund request” or use the contact form.
• Include your account email, the date of the payment and the reason for the request.
• We reply within 5 business days.

7. How refunds are paid

Approved refunds go back to the original payment method through Stripe. Funds usually take 5 to 10 business days to appear, depending on your bank or card issuer. When we refund a plan, the credits and access from that plan end.

8. Chargebacks

Please contact us before disputing a payment with your bank. We can usually resolve problems faster, and an unresolved chargeback may lead to your account being suspended while it is investigated.

9. Service faults

If a restoration fails on our side, the credit is returned to your account automatically. If the service otherwise does not work as described, contact us and we will work to fix it or remedy it in line with your legal rights.

10. Changes to this policy

We may update this policy at any time. We will post the new version and change the “Last updated” date. Changes do not apply to a refund request you have already made or to a plan you bought before the change.

11. Contact us

Questions about payments or refunds: support@revivapix.com. {{LEGAL ENTITY}}, {{REGISTERED OFFICE}}.